What to Expect: Clear, Customer-Friendly Terms
We want your experience to be as smooth and reassuring as possible. So here’s everything in plain English:
- UK‑only service – We operate across the UK, including Northern Ireland.
- Genuine Triflow systems only – We install only Triflow Original, Quadro, or O3 filter‑tap systems.
- We stand by our work – We guarantee the parts we fit. Any unrelated faults outside of our installation are not covered—but we’ll clearly explain these if they arise.
- Your countertop needs a 35 mm pre‑drilled hole – This avoids damage and ensures a tidy finish. We don’t modify surfaces ourselves.
- Be sure you can isolate both hot and cold water – If extra work is needed, we’ll advise you, and parts or labour may incur a charge.
- Keep access under the sink clear – Our installer needs space to work efficiently and safely.
- Ensure parking is available – If any charges apply, these will be passed on.
- Full payment is required up front – This secures your booking and allows us to plan your appointment with confidence.
Cancellation Policy – Designed with Safety in Mind
Your safety, and that of our installers, is paramount. If we determine that installation cannot proceed due to health or safety concerns, we will retain a £99 call‑out fee and promptly refund the remaining balance. We appreciate your understanding and assure you that we’ll carry out the best course of action fairly and transparently.
Why It’s Worth It: Your Peace of Mind, Delivered
- Save time and avoid stress – No scrambling for tradespeople or wondering if it’s done right. We manage it all.
- Long-term performance – Proper installation means fewer issues and better longevity for your system.
- A seamless experience – From booking to setup, it’s one point of contact, one trusted provider—elegant and efficient.
- Feel supported and confident – We’re here to answer your questions, assist with prep, and ensure your satisfaction at every step.
How to Book or Learn More
- Browse our range of Trilfow Concepts taps and select the “Professional Install” option when choosing your tap. 
- Once purchased, we’ll contact you to confirm your details and finalise your appointment date.
- Prefer a little more help? Drop us a line, our friendly team is just a call away and happy to assist.
