Delivery Information
Our aim is to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.
This policy is applicable for orders from the United Kingdom. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.
Delivery Range
We deliver anywhere in the UK (United Kingdom) mainland.
Please Note: There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland, please contact us for a delivery quote, either by email info@thetapcollection.co.uk or by phone 0330 133 2247.
Delivery Costs
- Free Delivery is available on all mainland UK orders.
- For non-mainland delivery please contact us prior to placing your order.
- No Hidden Fees: All costs are clearly stated at checkout.
Order Processing Time
- Processing Time: Orders are processed within 24 hours Monday to Friday.
- Last Order Time: 3PM (GMT)
- Orders placed after 3PM will be processed the next business day.
- Weekend Orders: Orders placed on weekends are processed the next business day.
Made-to-Order & Special Order Items
Some of our products and finishes are made to order and manufactured specifically for your purchase.
These items are not held in stock and are produced upon confirmation of your order. As a result, production times may vary and will be indicated on the product page where applicable.
Please note that made-to-order and special order items are exempt from standard dispatch timeframes and delivery estimates outlined above.
Once production has begun, these items cannot be cancelled or returned, unless they are faulty or not as described.
Delivery Time
- Estimated Delivery Times: 1-4 business days (excluding weekends and bank holidays).
- Business Days: Deliveries occur Monday to Friday.
- Made-to-order or special order items may have longer lead times, which will be clearly stated on the product page.
- Please note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Delivering Your Order
We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Tracking Deliveries
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Questions: Our support team is ready to assist with any questions about tracking your order.
Partial Delivery
If your item ships in multiple boxes, in some rare instances, delivery of single boxes may take place on separate days.
If you have not received your full delivery as expected, please contact us either by email info@thetapcollection.co.uk or by phone 0330 133 2247.
If you are missing parts of your item, such as hardware packs, please contact us.
Delay Between Carrier Scans
Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.
Report Damage or Defect
We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.
For damaged or defective items please contact us at:
By email: info@thetapcollection.co.uk
By visiting this page on our website: https://thetapcollection.co.uk/pages/contact
By phone number: 0330 133 2247
Contact Information
If you can't find the answer to your question, you can always contact us:
Email: info@thetapcollection.co.uk
Phone: 0330 133 2247
Customer Service Opening Hours:
Monday - Friday: 9AM - 5PM
Saturday - Sunday: CLOSED
We aim to respond within 24 hours during working days.
Please Note: Our office address in Coventry is for mailing only. Returns are processed at our regional distribution centers. Please contact us to receive the correct return authorisation and the address for the specific warehouse handling your item.
Last updated: 02 March 2026