FREE MAINLAND UK DELIVERY ON ALL ORDERS

Need Help? Call 0330 133 2247 - Mon-Fri 9AM-5PM

Returns & Refunds

At The Tap Collection, we aim to ensure our customers are delighted with their purchases. In the unlikely event that you are not pleased with your order, please read through our refund and return policy below.

The following terms are applicable for any products that You purchased from Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SCEC LTD, Union House, 111 New Union Street, Coventry, West Midlands, CV1 2NT, United Kingdom.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to The Tap Collection, accessible from thetapcollection.co.uk
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
  • Business Customer means any individual, company or legal entity purchasing Goods for purposes relating to their trade, business, craft or profession.

We reserve the right to request company details where an order appears to be placed for business purposes.

Consumer Cancellation Rights (B2C Only)

If You are purchasing as a Consumer, You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

For other refund methods, such as Klarna, PayPal, Clearpay, please allow up to 2 weeks for us to fully process your return and issue your refund. Once the account has been credited, You will be contacted by the 3rd party payment provider to arrange a refund back to your bank account which can take up to 10 business days depending on how You paid.

Please Note: We do not charge any restocking fees for Consumer returns made within the 14-day cancellation period.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 14 days
  • The Goods are in their original packaging and in a resaleable condition.
  • The Goods have not been installed, used, or damaged.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.
  • The supply of Goods which, according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons (such as used water filtration cartridges or items used with a water supply) and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in accordance with UK Consumer Contracts Regulations.

Returning Goods

Goods that need to be collected from you are free to return if they’re damaged or faulty. If not, You are responsible for the cost and risk of returning the Goods to Us.

To return the Goods to Us, please contact our customer service team at

The team will guide you through the process and provide you with the appropriate return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of receipt of the return delivery.

Exchanges

We only replace items if they are defective or damaged. If you wish to exchange the product for another one, the same return conditions apply.

Once the original product is received and inspected, the replacement product will be shipped. If there's a price difference, necessary adjustments will be made.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Report Damage or Defect

We know how frustrating a damaged or defective item can be, if you have received a damaged delivery of Goods, please notify us immediately for assistance.

If your item is faulty or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the item and/or for the original item to be returned when providing a resolution.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

If it has been more than 30 days since the date of delivery but the item has an eligible manufacturer's warranty or protection plan, please contact us for a resolution.

Business Customers (B2B)

Where Goods are purchased for purposes relating to a trade, business, craft or profession, statutory consumer cancellation rights do not apply.

Business Customers do not have a right to cancel an Order for change of mind under the Consumer Contracts Regulations 2013.

Returns by Business Customers

We do not accept returns for change of mind from Business Customers as a contractual right.

However, at our sole discretion, we may agree in writing to accept the return of Goods from a Business Customer and issue a credit note, provided that:

  • The return is requested and authorised in advance
  • The Goods are unused, uninstalled, and in their original packaging
  • The Goods are received in fully resaleable condition

Any authorised return may be subject to:

  •  A restocking fee
  • Return carriage at the Business Customer’s cost
  • Inspection prior to any credit being issued

Where approved, a credit note will be issued for the agreed amount and may be used against future purchases. Credit notes are non-transferable and cannot be exchanged for cash.

Special order, bespoke, made-to-order or non-stock items are non-returnable unless faulty.

Faulty or Misdescribed Goods

Nothing in this section limits the rights of Business Customers in respect of Goods that are faulty, damaged in transit, or not as described.

Any such issue must be reported within 48 hours of delivery, and we may request photographic evidence or the return of the Goods for inspection.

Our liability in relation to Business Customers is governed by applicable UK commercial legislation, including the Sale of Goods Act 1979.

Verification of Business Status

We reserve the right to request company details or other verification where an Order appears to be placed for business purposes.


Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: The Tap Collection
Company Name: SCEC LTD
Company Number: 13133186
Address: Union House, 111 New Union Street, Coventry, West Midlands, CV1 2NT, United Kingdom
Email: info@thetapcollection.co.uk
Phone: 0330 133 2247

Customer Service Opening Hours:

Monday - Friday: 9AM - 5PM
Saturday - Sunday: CLOSED

We aim to respond within 24 hours during working days.

Please Note: Our office address in Coventry is for mailing only. Returns are processed at our regional distribution centers. Please contact us to receive the correct return authorisation and the address for the specific warehouse handling your item.

Last updated: 13 March 2026

  • Carefully Curated Brands

    Every product is hand-selected for quality, performance and finish

  • Trusted by Homeowners & Professionals

    Chosen for quality by homeowners and professionals from across the UK

  • Manufacturer-Backed Warranties

    All products supplied with full manufacturer warranty coverage
Back to top
Our Delivery Partners
image/svg+xml
The Tap Collection is a trading name of SCEC LTD a company registered in England and Wales with Company Number: 13133186
Registered Address: Union House, 111 New Union Street, Coventry, West Midlands, CV1 2NT, United Kingdom